Crazy Time Terms and Conditions

1 Acceptance of Terms

Access to and use of the Crazy Time platform is conditional on your acceptance of these Terms. These Terms apply from the moment you first visit the platform, regardless of whether you have completed registration. By continuing to use Crazy Time after any update to these Terms, you are deemed to have accepted the revised version.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Crazy Time. In the event of any conflict between these documents, these Terms take precedence unless otherwise stated.

2 Account Registration

To access the full range of Crazy Time services — including deposits, withdrawals, bonuses, and real-money gameplay — you must register an account. Registration is free and open to eligible players. The following conditions apply to all Crazy Time accounts:

• You must be at least 18 years of age at the time of registration.
• You must provide accurate, complete, and up-to-date personal information during registration.
• Each person may hold only one Crazy Time account. Multiple accounts are not permitted under any circumstances.
• You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• You must notify Crazy Time immediately if you suspect unauthorised access to your account.
• Crazy Time reserves the right to request identity verification documents at any time, including before processing withdrawals.
• Accounts created using false information will be closed and any balance forfeited.

Crazy Time uses a Know Your Customer (KYC) process to verify player identities. This is a standard industry requirement and helps protect both players and the platform from fraud and money laundering. Verification is typically completed within 24 hours of document submission.

3 Deposits and Payments

Crazy Time supports a range of local payment methods designed for players in Bangladesh, including bKash, Nagad, Rocket, and other approved providers. The following terms apply to all deposits made on the platform:

• All deposits must be made from a payment method registered in your own name.
• Minimum and maximum deposit limits apply and are displayed at the time of transaction.
• Deposits are typically credited to your Crazy Time account within minutes of confirmation.
• Crazy Time does not charge fees on deposits, though your payment provider may apply their own transaction fees.
• Deposits made using payment methods not registered in your name may be reversed and the account suspended pending investigation.
• Crazy Time reserves the right to request proof of payment for any deposit at any time.

4 Withdrawals

Crazy Time processes withdrawals to verified payment methods registered in the player's name. Our average withdrawal processing time is 15 minutes for verified accounts. The following conditions apply:

• Withdrawals can only be sent to payment methods that have been verified on your account.
• Your account must be fully KYC-verified before your first withdrawal is processed.
• Minimum withdrawal amounts apply and are shown at the time of the request.
• Bonus funds cannot be withdrawn until the applicable wagering requirement has been completed in full.
• Crazy Time reserves the right to carry out additional security checks before processing large withdrawals.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• In cases of suspected fraud or terms violation, withdrawals may be held pending investigation.

5 Bonuses and Promotions

Crazy Time offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. The general bonus rules below apply to all promotions unless otherwise stated:

• All bonuses carry a wagering requirement that must be met before any associated winnings can be withdrawn.
• Wagering requirements are calculated based on the bonus amount unless stated otherwise in the specific promotion terms.
• Bonuses are valid for a limited time period. Unused bonuses expire automatically after the stated validity period.
• Each player is entitled to claim each welcome bonus once only. Attempting to claim a welcome bonus multiple times — including through duplicate accounts — is a violation of these Terms.
• Crazy Time reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice.
• Bonuses obtained through fraudulent means will be voided and the account may be closed.
• Certain games may contribute differently to wagering requirements. Live dealer games and sports bets may contribute at a reduced rate. Check the specific promotion page for details.

6 Game Rules and Fairness

All games available on the Crazy Time platform are provided by licensed third-party software providers. Each game operates according to its own published rules and uses a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. The following applies to all gameplay on Crazy Time:

• Game outcomes are determined by certified RNG systems and cannot be influenced by the platform or the player.
• Return-to-player (RTP) percentages are published for all games and represent the theoretical long-term payout rate.
• In the event of a technical fault during a game round, the round may be declared void and stakes returned to the player.
• Crazy Time is not responsible for losses resulting from a player's misunderstanding of game rules.
• Live dealer games are subject to the rules of the specific game provider and are streamed in real time. Decisions made by the dealer are final.
• Any attempt to exploit software bugs or glitches for financial gain is a violation of these Terms and will result in account closure.

7 Sports Betting Rules

The Crazy Time sports betting section covers cricket, football, kabaddi, and other major sports. The following rules apply to all sports bets placed on the platform:

• All bets are accepted at the odds displayed at the time the bet is confirmed. Odds may change before confirmation.
• Bets cannot be cancelled or amended after they have been confirmed, except where a cash-out option is available and exercised before the event concludes.
• In the event of a match being abandoned or postponed, bets will be settled according to the specific sport's rules as published on the platform.
• Crazy Time reserves the right to void bets placed on events where the result has already been determined at the time of placement.
• Maximum bet limits apply to all markets and are displayed at the time of bet placement.
• In-play betting odds are updated in real time. Crazy Time is not liable for bets placed on incorrect odds due to data feed delays.
• Winnings from sports bets are credited to your account balance immediately after settlement.

8 Prohibited Conduct

The following activities are strictly prohibited on the Crazy Time platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or gain an advantage in any game.
• Colluding with other players to manipulate game outcomes or exploit bonus systems.
• Providing false personal information during registration or verification.
• Using stolen, fraudulent, or unauthorised payment methods to make deposits.
• Attempting to launder money through the platform in any form.
• Creating multiple accounts to claim bonuses more than once.
• Exploiting software errors, glitches, or vulnerabilities for financial gain.
• Engaging in any form of match-fixing or insider betting on sports events.

9 Account Suspension and Closure

Crazy Time reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or collusion.
• At the player's own request, including for responsible gaming purposes.
• If Crazy Time is required to do so by law or regulatory authority.
• If the account has been inactive for a period of 12 consecutive months.

In cases where an account is closed due to a terms violation, any remaining balance may be forfeited. In cases of voluntary closure or inactivity closure, remaining balances will be returned to the player's verified payment method after any applicable checks are completed.

10 Privacy and Data

Crazy Time collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy. Key points include:

• Your personal data is used to operate your account, process transactions, and comply with legal obligations.
• Crazy Time uses SSL encryption to protect all data transmitted between your device and our servers.
• We do not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting support.

For full details on how we handle your data, please read our Privacy Policy.

11 Responsible Gaming

Crazy Time is committed to promoting responsible gaming. We provide a range of tools to help players stay in control of their gambling activity. These include deposit limits, session time reminders, reality checks, cooling-off periods, and self-exclusion options. Players are encouraged to use these tools proactively.

If you feel that your gambling is becoming a problem, please contact our support team immediately. We can activate protective measures on your account within minutes. You can also find more information and external support resources on our Responsible Gaming page.

12 Limitation of Liability

To the fullest extent permitted by applicable law, Crazy Time shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Losses resulting from technical faults, server downtime, or connectivity issues beyond our control.
• Losses resulting from a player's misunderstanding of game rules or bonus terms.
• Losses resulting from unauthorised access to your account due to your failure to protect your login credentials.
• Any indirect or consequential financial loss arising from the use or inability to use the platform.

Crazy Time's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

13 Changes to These Terms

Crazy Time reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of the Crazy Time platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting our support team.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any rule or policy, please contact the Crazy Time support team. We're available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available from the bottom-right corner of any page on the platform.
• Response time: Most queries are resolved within one hour via live chat.