Your personal data belongs to you. This Privacy Policy explains exactly what information Crazy Time collects, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon designed to confuse.
SSL encrypted. Never sold. Always under your control.
Before you read the full policy, here's a plain-language summary of the most important privacy commitments we make to every player on the Crazy Time platform.
Every connection between your device and the Crazy Time platform is protected by SSL encryption. This means your login credentials, payment details, and personal information are transmitted securely and cannot be intercepted by third parties.
Crazy Time does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process transactions, and comply with legal obligations. That's it — nothing more.
You have the right to access, correct, or delete your personal data at any time. Simply contact our support team and we will process your request promptly. You can also update most of your account information directly from your profile settings.
We only collect the data we actually need to run your account and comply with legal requirements. We don't collect unnecessary information, and we don't keep data longer than required. When data is no longer needed, it is securely deleted.
Crazy Time uses cookies to improve your experience on the platform. We explain exactly which cookies we use and why. You can manage your cookie preferences at any time. We do not use cookies to track your activity outside of the Crazy Time platform.
If we make significant changes to this Privacy Policy, we will notify you by email and through an in-platform notification before the changes take effect. You will always have the opportunity to review updates before they apply to your account.
This Privacy Policy describes how Crazy Time ("we", "us", "the platform", "crazy-time.zone") collects, uses, stores, and protects the personal information of players and visitors ("you", "user") who access or use the Crazy Time website and services. We are committed to handling your personal data responsibly and transparently. By registering an account or using the Crazy Time platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions.
Crazy Time is an online casino and sports betting platform operating at crazy-time.zone. We provide casino games, live dealer experiences, sports betting markets, and related entertainment services to players in Bangladesh and other eligible regions. When you create an account or interact with our platform in any way, Crazy Time acts as the data controller responsible for your personal information.
If you have any questions about how we handle your data, you can reach our privacy team directly at [email protected]. We aim to respond to all privacy-related queries within 48 hours.
Crazy Time collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Registration form, KYC documents |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processing, account activity |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, pages visited, time spent on platform | Automatically via platform analytics |
| Verification Data | Government-issued ID, proof of address, selfie for identity verification | KYC process, document upload |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Every piece of data Crazy Time collects has a specific purpose. We do not collect data speculatively or hold information we don't need. The primary ways we use your personal data are:
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting our support team. Opting out of marketing will not affect your ability to use the platform.
Crazy Time processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
Crazy Time does not sell your personal data. We share your information only in the following limited circumstances, and only with parties who are contractually obligated to handle it securely:
All third parties who receive your data are required to implement appropriate security measures and are prohibited from using your data for any purpose beyond what is strictly necessary.
Crazy Time retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Crazy Time uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Crazy Time platform.
Protecting your personal data is a top priority at Crazy Time. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. Never share your password with anyone.
As a Crazy Time player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.
Request a copy of all personal data we hold about you.
Ask us to correct any inaccurate or incomplete data.
Request deletion of your data where there is no legal reason to retain it.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
The Crazy Time platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated data, and void any transactions.
If you believe a minor has accessed the Crazy Time platform, please contact us immediately at [email protected] so we can take appropriate action. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.
Age verification is a mandatory part of our registration and KYC process. We take our responsibility to prevent underage gambling seriously and actively monitor for suspicious account activity.
The Crazy Time platform may contain links to third-party websites or services, such as game provider pages or payment partner portals. This Privacy Policy applies only to the Crazy Time platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to read the privacy policies of any external sites you visit.
The presence of a link to a third-party site on the Crazy Time platform does not constitute an endorsement of that site's privacy practices or content.
Crazy Time may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email and through an in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of the Crazy Time platform after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crazy Time handles your personal data, please get in touch with our privacy team. We take all privacy enquiries seriously and aim to respond within 48 hours.
We are committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.